Refund policy

You have the right to cancel and return your order (or a part of it) without having to give us a specific reason.

Returning your order
In case you decide to return any product you purchased at our shop then make sure to let us know within 14 days after you received that specific product. In case the 14th day is not a working day you have until the next first working day to inform us about your decision.

Please shoot an email to info@geniusnutrition.eu to let us know you decided to return the order. Either fill in and attach our return form (which you can request by email) to your email or just mention the following details in your email:

  • Item(s) you like to return (just state ‘all’ if you wish to return your entire order).
  • Order date
  • Date received
  • Name (make sure this is the name on which the order was placed).

After receiving a confirmation from us, our operator will carry out the necessary procedures for the return. A courier will be sent to your address to pick up the package.

    Return Policy for Shipments in Europe
    In the case of returning a product shipped to Europe, the refund will be calculated as the total cost of the product minus the shipping cost.

    Return Policy for Shipments Outside the European Union
    Returning packages shipped outside the European Union is not accepted. This decision is due to a series of factors, including complex customs regulations, high costs associated with international transport, and other logistical aspects involved in handling international returns.

    Please take this information into consideration before placing an order and ensure that you are aware of our return conditions based on the destination of the package. We are here to provide support in case of any additional questions or uncertainties regarding our policy.

      Can all items be returned no matter what?
      All products that are intact, complete, undamaged and unused can be returned. Please be aware of the following:

      • Supplements may only be returned unopened. seal intact due to food safety reasons.
      • Underwear may only be returned in unopened packaging, seal intact, due to hygiene reasons.
      • Clothing must be intact with labels still attached.
      • Only items purchased through this website can be returned. Genius Nutrition products bought at another retail point must be returned to that specific retailer.

      Returning Damaged Goods
      Please send back the order to the return address mentioned below.

      Please make sure to send us a confirmation that you shipped the order. This can be done by email to info@geniusnutrition.eu.

      After we received your order we will either refund your order or send you a new parcel to replace the damaged goods within 2-4 business days. In case your order is refunded we will refund the entire order amount including your return costs within 2 business days* after receiving your return shipment. Business days are Monday till Friday.

      Please understand that when the returned product is part of a larger order we do not refund the initial shipping costs.

      *Keep in mind that, depending on your bank and payment provider, it may take a couple extra days before the refunded amount actually shows up in your account balance.