Shipping policy

WHERE IS MY ORDER?

Check your order status
If you have created an account at our page you can check your order status at geniusnutrition.eu/account. If you don’t have an account yet, simply create one (use the same link). Make sure to use the same email address that you are receiving your order confirmations on.

Check your email
After your order is shipped you will receive an email with your tracking code to track your order. Didn’t receive an email or is the tracking code not working? Please send us an email at info@geniusnutrition.eu. Also check your spam folder to make sure our emails are not being blocked.

SHIPPING & RATES

Shipping rates
We apply the following shipping rates.

EUROPEAN UNION DELIVERY

European Union shipping cost  Order above €150.00 Free delivery 
European Union shipping cost  Orders from €90.00 – €149.99 Cost €13.00
European Union shipping cost  Orders from €20.00 – €89.99 - Cost €17.00

The minimum order for European Union is €10!

INTERNATIONAL DELIVERY

International Shipping cost is €29.00

The minimum order for International Shipping is €20!

The cost Orders placed on business days before 14:00 are shipped the same day. Orders placed after 14:00 or on non-business days will be shipped on the next 

When will my order be shipped?
Orders placed on business days before 14:00 are shipped the same day. Orders placed after 14:00 or on non-business days will be shipped on the next business day. Business days are Monday till Friday.

How long does it take for my order to arrive?
Below an overview of estimated shipping days per country.

Rest of the world 3-6 business days
Austria 24 hours till 2 business days
Belgium 24 hours till 2 business days
Bulgaria 24 hours till 2 business days
Croatia 24 hours till 2 business days
Czech Republic 24 hours till 2 business days
Denmark 24 hours till 2 business days
Estonia 24 hours till 2 business days
Finland 24 hours till 2 business days
France 24 hours till 2 business days
Germany 24 hours till 2 business days
Greece 24 hours till 2 business days
Hungary 24 hours till 2 business days
Ireland 24 hours till 2 business days
Italy 24 hours till 2 business days
Latvia 24 hours till 2 business days
Lithuania 24 hours till 2 business days
Luxembourg 24 hours till 2 business days
Norway 24 hours till 2 business days
Poland 24 hours till 2 business days
Portugal 24 hours till 2 business days
Romania 24 hours till 2 business days
Slovenia 24 hours till 2 business days
Slovakia 24 hours till 2 business days
Spain 24 hours till 2 business days
Sweden 24 hours till 2 business days
Switzerland 24 hours till 2 business days
The Netherlands 24 hours till 2 business days

United Kingdom

24 hours till 2 business days

INTERNATIONAL CUSTOMS

You are responsible to know the import regulations for your country. Please research all supplements to ensure that they are legal for importation prior to ordering. Once the order has left our premises we cannot be held responsible for customs delays. Most countries will have no trouble but we post this disclaimer in the off chance that there is an issue.
If, by chance, the order is returned to us and you wish to have a refund then we will do so only after we have received the goods back. The refund will be calculated as Total cost less shipping and a 15% restocking fee for a total of an 85% refund not including shipping.
We provide tracking information for all orders so please be diligent and keep track of your orders' progress through the mail system.
We do not have a reship policy. We do assume that all clients are aware of their own countries' laws and therefore you are responsible for dealing with your countries' customs.
Please know your own import regulations before ordering. It is your responsibility. If customs does not return the products to us we cannot issue the 85% refund to you.
If your order is denied entry into your country, we strongly advise attempting to have the items sent back to us and we will refund your order less shipping and a 15% restocking fee.